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FAQ
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3
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Returns & Refunds
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대표운영자
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2025-10-01 |
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I think the CD is defective!
Please check first before returning the product you received due to defects! 1) If the CD doesn't play from the moment you first purchase it: First, clean your player with an audio lens cleaner and try playing it again. If it still doesn't play, try playing it on another audio player. If it plays on another player, the lens of your original audio player isn't recognizing the CD. This can occasionally happen even with new audio players. However, this is not a defect in the CD itself, but rather a characteristic of the audio system. Therefore, returns are not possible. 2) If the CD starts playing fine but then stops: First, check the back of the CD for any foreign substances, fingerprints, or deep scratches. If so, wipe it with a soft cloth (such as an eyeglass cleaning cloth) from the inside outward before playing. If the CD still plays, we recommend cleaning the lens with an audio lens cleaner as mentioned above before playing. In principle, returns are not accepted after 7 days of delivery, so please always store the CD in its case and enjoy it. 3) All audio devices generate significant heat during playback due to the nature of their signal acquisition by reflecting laser light onto the CD. Playing blank CDs, rather than genuine CDs, can generate even more heat due to the irregularities on the CD surface, putting significant strain on the audio system. Customers with expensive audio devices are strongly encouraged to use genuine CDs whenever possible. |
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2
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Returns & Refunds
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대표운영자
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2025-10-01 |
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Is there any time limit for returns and exchanges?
Returns must be requested within 7 days of receiving the product. If the seller is at fault for defects, damage, or incorrect delivery, we will cover the return shipping costs. However, if the customer changes their mind and returns the product, they are responsible for all return shipping costs. All returns will be handled based on the Q&A section above. |
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1
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Returns & Refunds
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대표운영자
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2025-10-01 |
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The delivery was wrong!
In the event of a misdelivery, you can exchange or return the product after confirming the item you received. Please contact us via the [1:1 Inquiry History] bulletin board or by calling Customer Service at 02-0000-0000. You can inquire by clicking [1:1 Inquiry History] after viewing the product you wish to purchase/have purchased. |
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