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FAQ
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No. |
Category | Content |
Name |
Date |
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18
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Account / Profile
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대표운영자
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2025-10-28 |
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Can I purchase as a non-member?
OffiK is a members-only store, and only members can purchase products.
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17
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Others
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대표운영자
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2025-10-01 |
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Offline store
OffiK Offline Address: OffiK, B2, U-Plex, Hyundai Department Store Sinchon Branch, 13 Yonsei-ro, Seodaemun-gu, Seoul Phone: 02-3145-1780 |
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16
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Others
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대표운영자
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2025-10-01 |
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How do I ask a question that isn't in the FAQ?
If you'd like a quicker answer to your questions, please contact our Customer Service Center at 02-0000-0000 or click [Contact Us] at the bottom of the main page. We'll be happy to assist you promptly and courteously. |
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15
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Returns & Refunds
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대표운영자
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2025-10-01 |
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I think the CD is defective!
Please check first before returning the product you received due to defects! 1) If the CD doesn't play from the moment you first purchase it: First, clean your player with an audio lens cleaner and try playing it again. If it still doesn't play, try playing it on another audio player. If it plays on another player, the lens of your original audio player isn't recognizing the CD. This can occasionally happen even with new audio players. However, this is not a defect in the CD itself, but rather a characteristic of the audio system. Therefore, returns are not possible. 2) If the CD starts playing fine but then stops: First, check the back of the CD for any foreign substances, fingerprints, or deep scratches. If so, wipe it with a soft cloth (such as an eyeglass cleaning cloth) from the inside outward before playing. If the CD still plays, we recommend cleaning the lens with an audio lens cleaner as mentioned above before playing. In principle, returns are not accepted after 7 days of delivery, so please always store the CD in its case and enjoy it. 3) All audio devices generate significant heat during playback due to the nature of their signal acquisition by reflecting laser light onto the CD. Playing blank CDs, rather than genuine CDs, can generate even more heat due to the irregularities on the CD surface, putting significant strain on the audio system. Customers with expensive audio devices are strongly encouraged to use genuine CDs whenever possible. |
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14
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Returns & Refunds
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대표운영자
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2025-10-01 |
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Is there any time limit for returns and exchanges?
Returns must be requested within 7 days of receiving the product. If the seller is at fault for defects, damage, or incorrect delivery, we will cover the return shipping costs. However, if the customer changes their mind and returns the product, they are responsible for all return shipping costs. All returns will be handled based on the Q&A section above. |
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13
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Returns & Refunds
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대표운영자
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2025-10-01 |
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The delivery was wrong!
In the event of a misdelivery, you can exchange or return the product after confirming the item you received. Please contact us via the [1:1 Inquiry History] bulletin board or by calling Customer Service at 02-0000-0000. You can inquire by clicking [1:1 Inquiry History] after viewing the product you wish to purchase/have purchased. |
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12
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Payment & Shipping
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대표운영자
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2025-10-01 |
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How much is the shipping cost?
OffiK offers shipping for orders under 50,000 won at 3,000 won and free shipping for orders over 50,000 won. However, shipping fees may apply for some promotional items. For some events, shipping fees are waived regardless of the order amount. |
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11
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Payment & Shipping
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대표운영자
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2025-10-01 |
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Is it possible to cancel my order?
For bank transfers/virtual account deposits: Cancellations are possible at any time before the deposit is made. For credit card payments: Cancellations are possible before the shipping preparation stage. If the item has been shipped, cancellations are possible after the item has been returned and inspected. In this case, return shipping costs will inevitably be borne by the customer. |
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10
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Payment & Shipping
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대표운영자
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2025-10-01 |
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Are bulk purchase discounts available?
For fan club members, Hallyu product exporters, government agencies, and corporations who purchase a single item in bulk or purchase a large quantity over a certain amount, Opeek offers special discounts. For any inquiries, please contact [Fan Bulk Purchase / B2B Solutions] at the bottom of the site. We will be happy to assist you with detailed consultation. |
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9
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Payment & Shipping
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대표운영자
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2025-10-01 |
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How long does delivery take?
Orders placed before 10:00 AM will be shipped the same day, subject to availability. However, for items not in stock, delivery may take 2-5 days. ※Note Delivery times are calculated excluding holidays and public holidays. Delivery dates may vary slightly due to courier service or inclement weather. |
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8
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Payment & Shipping
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대표운영자
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2025-10-01 |
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Is it possible to issue cash receipts and tax invoices?
If you require a cash receipt for your order, you can request one when filling out the order form. If you didn't request one when placing your order, please submit your order number and mobile phone number via [Product Inquiry] and we will process your request after confirmation. (Cash receipts are processed upon delivery.) |
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7
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Orders & Cancellations
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대표운영자
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2025-10-01 |
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How do I leave a product inquiry?
You can submit an inquiry and receive a response by clicking [Contact Us] at the bottom of the main page. After logging in, you can check your inquiry in [My Page - Product Inquiry History]. |
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6
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Orders & Cancellations
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대표운영자
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2025-10-01 |
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Can I just order a pre-order item?
Yes. Pre-order items will be shipped sequentially after release. Some products, such as albums, DVDs, and MDs, may be available for purchase for a certain period of time before release to ensure adequate quantities are available and produced. offik strives to provide differentiated service for pre-orders. (However, products ordered alongside pre-order items will be shipped together after the pre-order items are released.) |
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5
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Orders & Cancellations
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대표운영자
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2025-10-01 |
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How do I check shipping information?
After logging in, you can check detailed information by clicking [My Page - Order History] in the upper right corner.
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4
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Account / Profile
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대표운영자
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2025-10-01 |
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How do I cancel my membership?
You can easily cancel your membership by clicking [My Page] at the top of the main page, then selecting [Cancel Membership] under the [Membership Information] category. However, please note that canceling your membership will delete all your personal information, including your application and purchase history, and cannot be restored if you re-register. |
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3
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Account / Profile
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대표운영자
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2025-10-01 |
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I forgot my ID and password!
If you've forgotten your ID or password, click "ID/PASSWORD" on the "Login" screen and enter your name, email address, and other information you used when signing up. If you're still having trouble retrieving your ID or password, please contact our Customer Service Center (TEL: 02-0000-0000) and we'll assist you promptly. |
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2
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Account / Profile
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대표운영자
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2025-10-01 |
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I want to change my membership information. How do I do that...
After logging in, you can easily edit your information by clicking [My Page - Edit My Information] in the upper right corner.
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1
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Account / Profile
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대표운영자
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2025-10-01 |
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Is there a separate period for transitioning to dormant cust...
If you don't log in within one year of signing up, you will be converted to a dormant account. * In accordance with Article 6 of the Consumer Protection Act (Preservation of Transaction Records, etc.), order information will be retained for two years (and will never be used for any other purpose) and then destroyed. |
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